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Nickson was very responsive in scheduling replacement of our microwave. They called the night before, just as they said. They called 10 minutes before the installer arrived. The installation was done efficiently, successfully and immaculately. We are completely satisfied with this professional installation. ENTERPRISE ACCESS Your entire office will be able to use your search subscription.
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Most Recent Customer Complaint
Would not recommend this installer, or purchasing appliance installation services through Lowes. First, showed up hours after scheduled install window. For a basic dishwasher install, installer charged an extra amount , with no approval required and no receipt produced. When questioning an obviously mis-installed part, installer responded with "yeah, I hear that a lot, but that's the way it is". It wasn't ; I fixed the installation after they left.
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I don't know at which point their team communication just fell apart like this but this is no way handling service business. Statistically speaking, there should not be so many unlucky people who happened to experience this, we are seeing a pattern here. I've filed an official complaint against this subcontractors through Costco customer service and also a complaint against Costco Logistics. If you have a choice, avoid this company. No discount is worth throwing yourself into this kind of loop.
Business Details
Now Nickson is claiming that it was supposed to be delivered to me by Costco rather than they deliver it. Never mind the fact I have the receipts that say otherwise. Nor was it ever mentioned when I spoke to them last week. I don't think I've ever dealt with such an inept business. BuildZoom verified this license was active as of August 2022.
BuildZoom does the homework for you and helps you hire the right contractor. Nickson crew of three installed a new dishwasher yesterday. They arrived on time, very friendly, courteous, professional and knowledgeable. Nickson Home Services installed a Whirlpool dishwasher today and things could not have run smoother. John & his helper did a wonderful job with the install. These guys are lazy, dont want to work & dont know how to make anything happen.
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They showed up within the allotted timeframe, installed the dishwasher without issue, cleaned up after themselves and went on their way. We waited to write this review until we had several washes down. When asked when they could reschedule, rather than offering to do the installation first thing Monday morning, they said the might be able to do it Wednesday. As this was unacceptable I told them if the assured me it would be delivered and installed today, my wife and I would wait.
We can enforce standards of behavior, mediate disputes, and guarantee satisfaction. I was concerned having read some of the reviews but in my case everything went well. Best Buy is horrible but Nickson Home Services did fine by me. Their BuildZoom score of 14 does not rank in the top 50% of Pennsylvania contractors. Get bids from the top-rated contractors in your area.
Had appointment to install dishwasher and never showed nor called to cancel the appointment. After we called them the next day, were told driver had a family emergency. Contacted Lowe's who called them as well and were told that the driver had tried to call us but received no response so he didn't want to drive to our location if we weren't going to be home???? Never received a phone call and we were home the entire day. We had Lowe's cancel the installation with Nickson and had them reschedule with another contractor.
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